24Hour IVR
The Customizable IVR service is being brought to you by PATlive,
a Division of ATG Technologies, Inc.,
the industry quality and innovation leader. 
Founded in 1990
Stable, profitable, debt-free and growing
15 years of experience in the communications industry
Inc. 500 fastest growing privately held companies three years in a row
The first to integrate a live person with advanced Unified Communications features
22,000+ customers in the US, Canada, Australia, and Taiwan
PATLive can design, build, and provision IVR services that provide self-service functions such as account balance inquiries, office locations, and other FAQ. We help satisfy over 50% of callers’ needs without having to connect callers to a live person.
Stay Connected to Customers
Toll-Free Number – Successful businesses have toll-free numbers. Now you can, too. No matter where they are, customers or business partners will be able to contact you.
Database Access – Callers can get real-time information when we connect to your database to relay the most current data.
Multiple Languages – Do all your callers speak English? Have your prompts and questions in the languages of your choice. (Translation fees may apply.)
Caller ID – Receive your callers’ phone number – even for hang-up calls or unlisted numbers.
Virtual Fax – With Fax-On-Demand, you can provide documents at your customers’ convenience.
Locator Service – Callers can find the nearest office to their zip code.
Detailed Reporting – Know how many calls you receive, how long they stay on the line, which options are chosen, and much more. Tracking something specific? Customized reports are available.
Experience
Over the past 15 years, we have worked with a wide variety of clients: direct sales, network marketing, medical and chiropractic offices, carpet cleaners, plumbers, restaurants, real estate investors, and State and Federal government agencies. Our Answering Center is fully integrated with our IVR and can be added on for callers that wish to speak to a live agent.
Superior Customer Support
Your own personal trainer. Want to know how to set up and use any of the PATLive features? PAT, your customer care representative, can give you the training you need, when you need it.
24 hour availability. Work as late you want; we’ll be here for you. PAT is available every day of the year – at no charge. PAT provides outstanding customer service!
Online Account Access. Access your account online at my.patlive.com. Check your messages, send or view faxes, manage your bill, and more.
Transcriptions – have PAT transcribe your leads and send them to you daily via email or fax.
For PATLive Customizable IVR, call 1-800-247-4711.
